Terms and Conditions
Our policies and procedures have been refined from years of experience. They allow us to provide the finest quality products at the best prices combined with excellent service.
A 25% deposit is required to process your order. The balance due is payable prior to delivery by way of cash or bankers draft only. If more than one delivery is required to complete an Order the balance due in respect of each delivery is payable prior to the departure of the items in question from Karl's Furniture. Any deposit received in respect of an undelivered portion will be retained in the interim. All sales receipts are audited and errors in pricing or computation of figures are subject to correction to.
2. Deliverya) Many of the items are special orders i.e. furniture ordered specially for the customer from the manufacturer. While a lead-time may be estimated at the time of purchase, same is merely an estimate based on past experience and does not form part of any agreement between Karl's furniture and the customer. Under no circumstances will Karl's Furniture be held responsible in any way for the delays on the part of the manufacturer or the non-availability of the item requested.
b) The balance payable on any order must be paid in full within 14 days of confirmation from Karl's Furniture that they have received the item from the manufacturer. Failure to discharge the balance within the said 14 days will result in the forfeiture of the 25% deposit paid. In cases where the balance has been discharged within 14 days, but the customer has not arranged to accept delivery of same, a 5% storage charge will be applied per month, or part month, on the said balance.
c) In cases where the customer has arranged delivery of an item or items of furniture and no person is available to accept delivery, the customer will be responsible for the extra costs incurred by Karl's Furniture and the details of such costs will be notified to the customer prior to departure of the delivery.
d) Karl's Furniture shall arrange delivery of the items purchased to the front entrance of the property where the customer requests delivery to be made. Karl's furniture will not accept any responsibility for damage to any item of furniture arriving from the movement of the said item of furniture to the various passages, hallways and doorways of the property.
Where an order is placed with Karls Furniture and the customer wishes to cancel same, Karls Furniture shall forfeit the deposit unless the manufacturer of the item or items in question specifically agree that the order in question may be cancelled without loss to Karls Furniture.
Customers must report in writing any damage i.e. scratches dents, chips, tears, soiling etc. within 72 hours of delivery. It is important that you or your authorised agent immediately upon delivery carefully and thoroughly inspect each item. Karl's Furniture will not be responsible for any damage not reported within 72 hours of delivery.
5. Colour Variation.
Whilst every reasonable effort will be made to ensure colour matches, fabrics and leather may vary due to dye lot variations. Leather and wood products will by their nature be subject to grain variations. All removable covers of a matching suite must be cleaned at the same time in order to avoid colour variations. Karl's Furniture will not be responsible for colour variations in the event that matching items are not purchased together.
6. Warrantiesa) Karl's furniture takes great pride in the quality of the products and services it offers. While we carefully advise you of the manufacturers' reputation, quality and design, the actual choice and selection is the customer's responsibility. Although we cannot guarantee the customers pleasure in the selection, we warrant that all merchandise will be delivered in a condition which meets the standards set by the manufacturer.
b) No warranty or change of terms and conditions either expressed or implied shall be valid unless documented on this contract and approved by the management.
c) Except in the case of personal injury and death directly attributable to the actions of Karl's Furniture, the liability of Karl's Furniture shall not exceed the price paid for the goods.
7. Applicable Law
This contract is deemed to be made at the registered office of Karl's Furniture. If a dispute should arise, the Dublin Metropolitan District Court shall have unlimited jurisdiction to hear the matter. Thank you for choosing Karl's Furniture, the home of fine furniture.